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Frequently Asked Questions
Shipping and delivery
How long does delivery take?
Orders placed on business days ship within 24h. Further delivery time depends on the shipping method chosen at checkout: standard delivery usually takes 10–20 business days, and express delivery 8–18 business days.
Do you ship internationally?
Yes, we ship within the European Union.
How can I check my shipment status?
Once your order ships, you'll receive an email with a tracking number.
Returns and complaints
Can I return a product?
Yes — you have 30 days for a free return. The product must be unused and in its original packaging.
What if the product arrives damaged?
Write to us with a photo of the product and your order number — we'll replace it or refund you.
Orders and payments
What payment methods do you accept?
Online payments are handled through a secure payment gateway available at checkout.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, write to us as soon as possible — we'll do our best to make the change.
Didn't find the answer to your question?
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